PRIVACY POLICY

Eclecticana is committed to ensuring your privacy is respected. We may ask you to provide certain information when using this website but you can rest assured this will be handled carefully and lawfully, and in compliance with the General Data Protection Regulations 2018.

The information you provide will enable us to process your purchase transactions and to respond to enquiries.

What personal data do we collect?

Online: 

  • Your full name, contact details, order history and IP address

  • We store no financial data, such as payment card details. These are handled by our payment processing provider, Stripe (certified PCI Compliant Level 1)

  • Your email address is collected if you subscribe to our newsletter (you can unsubscribe by clicking the link at the bottom of the email, after which your email will not be stored)

  • We do not store any information provided via our customer enquiry form, these details are deleted after a response has been made

  • Our website uses cookies. Please see our cookies policy further down this page

Why is personal data collected?

Collection of customers' personal data is necessary for the following: 

  • Fulfilling our obligations under the contract for the sale of goods

  • Responding to customers' queries or complaints

  • Pursuing our legitimate interests in the supply of products and services

  • Promoting and advertising our products and services

How is personal data used?

Eclecticana uses your personal data: 

  • To provide you with goods and services

  • To manage any online account(s) you have with us

  • To help us provide the best customer service

  • To help verify your identity

  • To prevent against crime and fraud

With whom is personal data shared?

Eclecticana will not sell or rent customer data to any other organisation. We will not share your personal data with any third party, except under the following circumstances:

  • To delivery companies (when applicable)

  • To IT third parties (such as payment processing providers)

  • To email marketing service providers (in order to send out our email newsletter)

  • Further details can be provided upon request.

When required by law, we may share your data with credit reference agencies, government bodies, law enforcement agencies, regulators, courts/tribunals, and insurers.

How long do we keep your data?

We will not retain your personal data for longer than absolutely necessary. You have the right to request all personal data that we hold on you and to request that your data is removed from our systems. Please make any application in respect of this, in writing to: Eclecticana, and we will respond in one calendar month.

Cookie policy

Our website uses cookies to help us to provide you with a better online experience. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

 

About cookies: A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identify and track users as they navigate different pages on a website, and to identify users returning to a website.

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. 

 

Blocking cookies: Most browsers will allow you to refuse to accept cookies, however, this will have a negative impact upon the usability of the website. If you block cookies, you may not be able to use the shopping cart on this website.

 

Deleting cookies: You can delete cookies already stored on your computer, but as above, doing so may have a negative impact upon the usability of the website.